Privacy Policy

Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you use our services or visit our website. Ocean Kids and Family Salon^® is committed to safeguarding your privacy and handling your personal information fairly, lawfully, and transparently.

By using our website, you consent to this privacy policy and the collection, use, and processing of your personal data as outlined below.

Personal Data We Collect

We may collect personal data when you:

• Subscribe to receive updates on our services
• Make bookings or use our services
• Contact us through our website, email, or other communication channels

The personal data we may collect includes:

• Name
• Email address
• Phone number
• Postal address
• Any information you choose to provide
• Children's names and appointment details
• Booking history, cancellations and payment records
• Relevant service preferences or additional information voluntarily provided to help us accommodate individual needs

We may also collect limited technical information, including IP addresses, browser types and referral sources, to help maintain and improve our website. Where possible, this information may be anonymised or aggregated.

Lawful Basis for Processing

We process personal data under one or more of the following legal bases:

1. Consent – where you have actively agreed to specific processing activities, such as receiving marketing communications where consent is required
2. Contract – to process bookings
3. Legal obligation – where required to comply with the law
4. Legitimate interests – for improving our services and customer experience

How We Use Personal Data

We use personal data to:

• Provide services you request
• Process bookings or payments (where applicable)
• Improve our website and services
• Send occasional updates and offers — you may unsubscribe at any time

We do not sell or trade your personal data. We only share data with trusted third-party providers where necessary to deliver our services.

Third-Party Service Providers

We use trusted third-party service providers for appointment management and payment processing, as well as providers supporting our website, communications and business operations.

Personal data is shared only where necessary for these purposes or where required by law. 

Data Retention

We only keep personal data for as long as necessary to fulfil the purposes described in this policy. Once no longer needed, it will be securely deleted or anonymised.

Your Rights Under UK GDPR

Under the UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate information
• Request erasure in certain circumstances
• Restrict processing in certain circumstances
• Data portability (receive your data in a usable format)
• Object to certain processing, including marketing communication

To exercise these rights, please contact us.

Use of Cookies

Our website uses cookies to support its functionality and improve your experience. Where required by law, we obtain your consent before using non-essential cookies. You can manage your cookie preferences or disable cookies through your browser settings, although some website features may not function correctly.

Third-Party Websites

Our website may contain links to external sites. Ocean Kids and Family Salon^® is not responsible for their privacy practices and recommends reviewing their policies before providing personal data.

Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO).