Terms and Conditions

Ocean Kids and Family Salon® operates a professional business, and we aim for the highest standards in customer and hair services. Our stylists are experienced professionals with extensive knowledge in children’s haircuts, and they pride themselves on delivering exceptional service and quality customer care.

To ensure the smooth running of appointments and the satisfaction of our customers, we have implemented the following policies:

Booking Policy

  • Clients are encouraged to book appointments in advance to secure their preferred time.
  • Walk-in appointments are accommodated subject to availability.
  • While we will always try to honour requests for specific stylists or themed car seats, we may assign an alternative stylist or seat if required due to scheduling or availability.
  • We reserve the right to amend or cancel appointment times, or assign a different stylist, where necessary for operational reasons. Clients will be notified promptly of any changes..
  • We require a minimum of 24 hours’ notice for cancellations or rescheduling. Insufficient notice may result in a cancellation fee, automatic temporary account suspension, and future appointments requiring pre-payment.
  • Clients who arrive more than 10 minutes late may need to be rescheduled to avoid disruption to subsequent appointments.
  • Clients who fail to attend their appointment without prior notice may incur a no-show fee and may be required to pre-pay for all future bookings.

We are committed to client satisfaction. If you are unhappy with your appointment, please speak to us — we will do our best to resolve any concerns.

Please be patient and understanding if delays occur, as working with children can occasionally be unpredictable.

Please note that we do not take bookings over the phone.

Refund Policy

Ocean Kids and Family Salon® takes all feedback and complaints seriously. We have a clear process in place and learn from every experience. Our priority is for you to be completely satisfied with the services you receive from us.

If your child becomes severely distressed and we are unable to complete the haircut despite our best efforts, we will ask you to return for a free “correction haircut”. However, full payment still applies to the original appointment. The correction must be completed within one week of the initial booking.

We do not offer refunds on salon services. If you have any concerns about a service you have received, please refer to our Customer Complaints Policy. All complaints must be made within three days of the appointment.

If you are unhappy with a product you have purchased, you may return it within 14 days for an exchange or refund, provided it is unopened, unused and in its original packaging. We cannot offer refunds or exchanges on opened or used products.

No-show and Late Cancellation Policy

Cancellations

We require a minimum of 24 hours’ notice if you need to cancel or reschedule your appointment.

Cancellations made with less than 24 hours’ notice may incur the full appointment fee.

No-Shows

A no-show includes:

  • not attending your appointment, or
  • cancelling within 2 hours of your scheduled appointment time.

No-shows automatically incur the full appointment fee, as the space cannot be offered to another family at such short notice.

Account Suspension & Pre-Payment Requirements

To ensure fairness and reduce disruption to other families:

For repeated late cancellations:

  • your account may be automatically suspended, and
  • future appointments will require full non-refundable pre-payment, arranged via WhatsApp only.

For any no-shows:

  • your account will be automatically suspended, and
  • future appointments will require full non-refundable pre-payment, arranged via WhatsApp only.

Running Late

If you are running late, please notify us in advance via WhatsApp.

We offer a 10-minute grace period.
After this time, we may need to cancel or reschedule the appointment to avoid delays that impact other families and disrupt the schedule.

 Please note that we do not take bookings over the phone.

Service Refusal

On rare occasions, we may need to refuse service.

  • created a safety, health or hygiene risk in or around the salon;
  • used threatening, aggressive, abusive, rude, hostile or disrespectful language or behaviour towards our staff, customers, or anyone accompanying them — whether in person, by phone, online, or via messaging platforms;
  • made false, misleading, or bad-faith statements that affect our ability to maintain a respectful and professional environment;
  • repeatedly missed appointments, cancelled at short notice, or otherwise breached our No-Show & Late Cancellation Policy;
  • arrived more than 10 minutes late for their appointment, where proceeding would disrupt subsequent bookings;
  • arrived at a time when the salon is closed to customers;
  • caused or contributed to overcrowding or disrupted the operation of appointments; or
  • engaged in conduct that leads us to reasonably conclude that the professional relationship has broken down and continued service would not be appropriate.

Head Lice

  • If head lice are identified before the appointment begins, the service will be refused, and the full price of the booked service will still apply.
  • If head lice are identified after the service has started, the appointment will be stopped immediately, and the full price of the booked service will still apply.
  • Where the presence of head lice results in additional cleaning, extended staff time or extra sanitation beyond our standard procedures, a hygiene and sanitation fee may be applied to cover the additional time and resources required.

Intellectual Property

We own all content on this website, including text, photographs, graphics, logos, icons, video and code. Nothing on this site grants you permission to use our intellectual property.

OCEAN KIDS AND FAMILY SALON® is a registered UK trade mark (No. UK00003901483). Third-party trade marks are the property of their respective owners.

You may not use our name, logo, colour palette, signage, uniforms, marketing style, services, distinctive salon design, or any confusingly similar branding without our written permission. 

Our service names, service descriptions, pricing structure and original website content are protected works. Reuse, republication or adaptation is not permitted without consent.

We do not allow automated access, data extraction or re-use of any part of our website or booking pages.

For permission requests or to report infringement, contact hello@ocean.salon.

We will take action against passing off, misleading representation, or any unauthorised use of our branding or intellectual property.

Discrimination

Ocean Kids and Family Salon® will never discriminate against anyone on the grounds of race, religion, sex, disability, or any other protected characteristic. We are committed to providing a respectful and inclusive environment for all.

Acceptance of Terms

By booking an appointment at Ocean Kids and Family Salon®, you agree to comply with these Terms and Conditions. We appreciate your cooperation.

These Terms, and any dispute arising from them, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.